CAPITA CUSTOMER MANAGEMENT LIMITED

CAPITA CUSTOMER MANAGEMENT LIMITED has submitted data every year since 2017, with all 9 submissions on time.

This company has been viewed 0 times in the last 30 days.

Last submission received on Monday, 22 Dec 2025 at 18:33 UTC.

Employer ID 2784

Company Number 01336850

Employer Size 1000 to 4999

Years Submitted

201720182019202020212022202320242025

View on the Gender Pay Gap Service

Overall workforce composition

Deviation from a 50:50 gender split, averaged across all four pay quartiles per year. 0% represents an equal split of men and women; positive values mean more women, negative means fewer women.

Hourly pay gap over time

Positive values indicate women's hourly pay is lower than men's by that percentage. A value of 0 indicates equal pay; negative values indicate women earn more.

Pay quartile breakdown

Each band shows the percentage of that quartile that is male vs female.

Lower quartile bottom 25% of earners

Lower-middle quartile 25–50th percentile

Upper-middle quartile 50–75th percentile

Top quartile top 25% of earners

Bonus pay

Percentage of each gender who received a bonus payment.

Bonus pay gap — positive values indicate women's bonus pay is lower than men's.

Year by year

Each year's submission in full. Most recent year shown first.

2025 Mean pay gap 7.1%

Submitted on Monday, 22 Dec 2025 at 18:33 UTC.

In this organisation, women earned 97p for every £1 that men earned when comparing median hourly pay.

Women's median bonus pay was 27.9% lower than men's.

Women made up 46.0% of the highest paid quarter and 53.7% of the lowest paid quarter.

Mean hourly pay gap 7.1%

Median hourly pay gap 2.9%

Men receiving bonus 27.9%

Women receiving bonus 24.3%

Mean bonus gap 9.0%

Median bonus gap 27.9%

Pay quartile breakdown

Women

Men

Top quartile 46.0%

54.0%

Upper-middle 50.1%

49.9%

Lower-middle 57.9%

42.1%

Lower quartile 53.7%

46.3%

2024 Mean pay gap 7.4%

Submitted on Tuesday, 25 Mar 2025 at 14:01 UTC.

In this organisation, women earned 98p for every £1 that men earned when comparing median hourly pay.

Women's median bonus pay was 14.9% lower than men's.

Women made up 48.5% of the highest paid quarter and 57.6% of the lowest paid quarter.

Mean hourly pay gap 7.4%

Median hourly pay gap 2.3%

Men receiving bonus 31.6%

Women receiving bonus 27.2%

Mean bonus gap 24.8%

Median bonus gap 14.9%

Pay quartile breakdown

Women

Men

Top quartile 48.5%

51.5%

Upper-middle 50.8%

49.2%

Lower-middle 59.3%

40.7%

Lower quartile 57.6%

42.4%

2023 Mean pay gap 16.2%

Submitted on Tuesday, 9 Jan 2024 at 14:59 UTC.

In this organisation, women earned 86p for every £1 that men earned when comparing median hourly pay.

Women's median bonus pay was 19.3% lower than men's.

Women made up 44.2% of the highest paid quarter and 62.2% of the lowest paid quarter.

Mean hourly pay gap 16.2%

Median hourly pay gap 14.1%

Men receiving bonus 28.1%

Women receiving bonus 25.0%

Mean bonus gap 23.7%

Median bonus gap 19.3%

Pay quartile breakdown

Women

Men

Top quartile 44.2%

55.8%

Upper-middle 46.7%

53.3%

Lower-middle 54.0%

46.0%

Lower quartile 62.2%

37.8%

2022 Mean pay gap 16.3%

Submitted on Tuesday, 14 Mar 2023 at 09:24 UTC.

In this organisation, women earned 86p for every £1 that men earned when comparing median hourly pay.

Women's median bonus pay was 21.6% lower than men's.

Women made up 39.0% of the highest paid quarter and 55.1% of the lowest paid quarter.

Mean hourly pay gap 16.3%

Median hourly pay gap 14.5%

Men receiving bonus 23.1%

Women receiving bonus 18.9%

Mean bonus gap 43.9%

Median bonus gap 21.6%

Pay quartile breakdown

Women

Men

Top quartile 39.0%

61.0%

Upper-middle 47.6%

52.4%

Lower-middle 58.8%

41.2%

Lower quartile 55.1%

44.9%

2021 Mean pay gap 12.0%

Submitted on Monday, 4 Apr 2022 at 09:54 UTC.

In this organisation, women earned 92p for every £1 that men earned when comparing median hourly pay.

Women's median bonus pay was 33.3% lower than men's.

Women made up 40.8% of the highest paid quarter and 54.1% of the lowest paid quarter.

Mean hourly pay gap 12.0%

Median hourly pay gap 8.1%

Men receiving bonus 27.2%

Women receiving bonus 24.9%

Mean bonus gap 35.8%

Median bonus gap 33.3%

Pay quartile breakdown

Women

Men

Top quartile 40.8%

59.2%

Upper-middle 51.1%

48.9%

Lower-middle 53.6%

46.4%

Lower quartile 54.1%

45.9%

2020 Mean pay gap 12.7%

Submitted on Wednesday, 13 Oct 2021 at 17:20 UTC.

In this organisation, women earned 91p for every £1 that men earned when comparing median hourly pay.

Women's median bonus pay was 58.3% lower than men's.

Women made up 41.6% of the highest paid quarter and 63.1% of the lowest paid quarter.

Mean hourly pay gap 12.7%

Median hourly pay gap 9.2%

Men receiving bonus 44.2%

Women receiving bonus 40.3%

Mean bonus gap 43.8%

Median bonus gap 58.3%

Pay quartile breakdown

Women

Men

Top quartile 41.6%

58.4%

Upper-middle 53.5%

46.5%

Lower-middle 54.6%

45.4%

Lower quartile 63.1%

36.9%

2019 Mean pay gap 9.7%

Submitted on Saturday, 28 Mar 2020 at 10:55 UTC.

In this organisation, women earned 98p for every £1 that men earned when comparing median hourly pay.

Women's median bonus pay was 40.5% lower than men's.

Women made up 45.5% of the highest paid quarter and 58.5% of the lowest paid quarter.

Mean hourly pay gap 9.7%

Median hourly pay gap 2.2%

Men receiving bonus 29.1%

Women receiving bonus 27.3%

Mean bonus gap 50.8%

Median bonus gap 40.5%

Pay quartile breakdown

Women

Men

Top quartile 45.5%

54.5%

Upper-middle 51.3%

48.7%

Lower-middle 56.1%

43.9%

Lower quartile 58.5%

41.5%

2018 Mean pay gap 10.4%

Submitted on Friday, 29 Mar 2019 at 11:06 UTC.

In this organisation, women earned 97p for every £1 that men earned when comparing median hourly pay.

Women's median bonus pay was 52.6% lower than men's.

Women made up 47.1% of the highest paid quarter and 57.9% of the lowest paid quarter.

Mean hourly pay gap 10.4%

Median hourly pay gap 2.7%

Men receiving bonus 33.3%

Women receiving bonus 28.1%

Mean bonus gap 47.6%

Median bonus gap 52.6%

Pay quartile breakdown

Women

Men

Top quartile 47.1%

52.9%

Upper-middle 55.1%

44.9%

Lower-middle 59.6%

40.4%

Lower quartile 57.9%

42.1%

2017 Mean pay gap 10.8%

Submitted on Friday, 23 Mar 2018 at 10:24 UTC.

In this organisation, women earned 97p for every £1 that men earned when comparing median hourly pay.

Women's median bonus pay was 36.8% lower than men's.

Women made up 46.4% of the highest paid quarter and 52.6% of the lowest paid quarter.

Mean hourly pay gap 10.8%

Median hourly pay gap 2.7%

Men receiving bonus 37.6%

Women receiving bonus 34.1%

Mean bonus gap 49.3%

Median bonus gap 36.8%

Pay quartile breakdown

Women

Men

Top quartile 46.4%

53.6%

Upper-middle 54.7%

45.3%

Lower-middle 64.0%

36.0%

Lower quartile 52.6%

47.4%