FIRST CUSTOMER CONTACT LIMITED

FIRST CUSTOMER CONTACT LIMITED has submitted data every year since 2022, with all 4 submissions on time.

This company has been viewed 0 times in the last 30 days.

Last submission received on Wednesday, 1 Apr 2026 at 11:22 UTC.

Employer ID 21766
Company Number 07939526
Employer Size 250 to 499
Years Submitted
2022202320242025
View on the Gender Pay Gap Service

Overall workforce composition

Deviation from a 50:50 gender split, averaged across all four pay quartiles per year. 0% represents an equal split of men and women; positive values mean more women, negative means fewer women.

Hourly pay gap over time

Positive values indicate women's hourly pay is lower than men's by that percentage. A value of 0 indicates equal pay; negative values indicate women earn more.

Pay quartile breakdown

Each band shows the percentage of that quartile that is male vs female.

Lower quartile bottom 25% of earners

Lower-middle quartile 25–50th percentile

Upper-middle quartile 50–75th percentile

Top quartile top 25% of earners

Bonus pay

Percentage of each gender who received a bonus payment.

Bonus pay gap — positive values indicate women's bonus pay is lower than men's.

Year by year

Each year's submission in full. Most recent year shown first.

2025 Mean pay gap 7.4%

Submitted on Wednesday, 1 Apr 2026 at 11:22 UTC.

In this organisation, women earned 99p for every £1 that men earned when comparing median hourly pay.

Women made up 43.0% of the highest paid quarter and 62.8% of the lowest paid quarter.

Mean hourly pay gap 7.4%
Median hourly pay gap 0.8%
Men receiving bonus 59.6%
Women receiving bonus 69.2%
Mean bonus gap 29.8%
Median bonus gap 0.0%

Pay quartile breakdown

Women
Men
Top quartile 43.0%
57.0%
Upper-middle 49.4%
50.6%
Lower-middle 59.0%
41.0%
Lower quartile 62.8%
37.2%
2024 Mean pay gap 7.9%

Submitted on Monday, 24 Mar 2025 at 17:15 UTC.

In this organisation, women earned 98p for every £1 that men earned when comparing median hourly pay.

Women's median bonus pay was 2.5% higher than men's.

Women made up 43.0% of the highest paid quarter and 57.5% of the lowest paid quarter.

Mean hourly pay gap 7.9%
Median hourly pay gap 2.5%
Men receiving bonus 70.6%
Women receiving bonus 77.2%
Mean bonus gap 13.5%
Median bonus gap -2.5%

Pay quartile breakdown

Women
Men
Top quartile 43.0%
57.0%
Upper-middle 44.3%
55.7%
Lower-middle 65.0%
35.0%
Lower quartile 57.5%
42.5%
2023 Mean pay gap 8.8%

Submitted on Tuesday, 19 Mar 2024 at 14:45 UTC.

In this organisation, women earned 96p for every £1 that men earned when comparing median hourly pay.

Women's median bonus pay was 8.3% lower than men's.

Women made up 40.5% of the highest paid quarter and 70.5% of the lowest paid quarter.

Mean hourly pay gap 8.8%
Median hourly pay gap 4.2%
Men receiving bonus 46.9%
Women receiving bonus 47.1%
Mean bonus gap -18.2%
Median bonus gap 8.3%

Pay quartile breakdown

Women
Men
Top quartile 40.5%
59.5%
Upper-middle 45.6%
54.4%
Lower-middle 59.5%
40.5%
Lower quartile 70.5%
29.5%
2022 Mean pay gap 12.0%

Submitted on Wednesday, 8 Feb 2023 at 17:27 UTC.

In this organisation, women and men earned the same median hourly pay.

Women made up 34.8% of the highest paid quarter and 60.6% of the lowest paid quarter.

Mean hourly pay gap 12.0%
Median hourly pay gap 0.0%
Men receiving bonus 8.1%
Women receiving bonus 4.4%
Mean bonus gap -165.9%
Median bonus gap 0.0%

Pay quartile breakdown

Women
Men
Top quartile 34.8%
65.2%
Upper-middle 63.1%
36.9%
Lower-middle 53.8%
46.2%
Lower quartile 60.6%
39.4%